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Mitchy  (Level: 135.6 - Posts: 964)
Tue, 30th Dec '08 11:34 PM


After install of windows xp sp3 from microsoft update, some Dell computers will not start windows.

Get blue screen message:

STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
or its log or alternate.
It is corrupt, absent, or not writable.

Dell support is clueless.

Just FYI.......This is a big problem! I have tons of people calling and bringing in their computers in because after they installed SP3 from windows update, their computers won't boot and get the blue screen error message! And for some reason your system disks just wont work!!!! Not all Dell computers are doing this! The following have been brought in: Dimension 2400----Latitude D620---- and I'm sure there are others as well. If you are a Dell owner PLEASE.... be careful because this is bad!
You say you did not install anything new on your PC, but if you have Windows Update set to "Automatic", they have installed Security Pack 3 for you, without your input and when you restart your pc---poof! It won't work!
So what ever you do dont install this update, It may be already downloaded BUT, Don't install it! *TRUST ME ON THIS*. I will keep you posted on this if you would like! BTW check your Automatic update settings and click the notify me but dont install--If you get the icon on the bottom right of your screen "Security Alerts-Your comp. might be at risk etc-etc" click it and to the left is a box that says resources-go down to "change the way security alerts me" - uncheck the box that says automatic updates. Thanx for reading this... I dont own a Dell but I know one of my fellow sploofers might! Luv yall!

Summertime  (Level: 115.0 - Posts: 1122)
Wed, 31st Dec '08 4:11 AM

Thanks for this information Mitchy. I have my system set to notify me when updates are ready to install. When an update is available, a yellow icon with an ! appears in the task bar. I don't select the option to download if it is at an inopportune time, which seems to be more often the case...close this, do that, etc...

Anyhoo, when I did touch the icon, the message popped to download the SP3 update. I called Dell to ask the pros and cons and was immediately told..."do not opt for the update as problems could result." The "tech" also said it wasn't necessary to have the update... Summertime

Caramel1  (Level: 135.0 - Posts: 21588)
Wed, 31st Dec '08 7:51 AM

Thanks, Mitchy. To a computer dunce like me who has a Dell this is very important. Have it now set to notify me of updates but not automatically install anything and will pas on the thing you mentioned-thanks again-Linda

Spacecat  (Level: 164.5 - Posts: 673)
Wed, 31st Dec '08 10:18 AM

Thanks Mitchy for taking the time to alert us to this problem. My Bell computer came preloaded with Vista but know many people who still hanve XP.

Spacecat  (Level: 164.5 - Posts: 673)
Wed, 31st Dec '08 10:21 AM

That should be Dell but the bells are ringing.

Sherilynn1962  (Level: 116.2 - Posts: 372)
Wed, 31st Dec '08 1:29 PM

I have Vista so I guess I'm ok???

Kaufman  (Level: 267.8 - Posts: 3941)
Wed, 31st Dec '08 5:01 PM

I installed Service Pack 3 on my Dell quite a while ago without trouble, but mine may be an older model (7 years?) Everyone also make sure you're getting the genuine article and not a malicious fake ...

Sandracam  (Level: 149.3 - Posts: 4190)
Wed, 31st Dec '08 5:50 PM

Same here Kaufman. Thanks though Mitchy for the heads up!

Cul8r  (Level: 5.3 - Posts: 1)
Sun, 4th Jan '09 5:26 PM

Wow, Mitchy I heard about that at my job.No wonder my boss was in a bad mood!

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