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papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Tue, 17th Feb '09 9:08 PM

HERE'S A REAL SPLOOFUS DILEMMA

This morning I took my daily TQOTD and wagered over 650,000,000 points. My category was Movies & Television and I do fairly good in this subject. I read the question and was very confident I was right, but the timer kept going and I lost my points, lost level points and never found out the answer. I put in a Support ticket and was told the answer was the same that I clicked and submitted, this meant I was "right". I put in another support ticket to claim my points and level points. A different support person answered the support ticket and said that we were both wrong, because they had another answer. How can two support people have two correct answers for the same question ?? I think I should get my lost points back and be rewarded the points I wagered. I have been relatively inactive on Sploofus for about three or four months because I've lost a lot of interest and I really don't like the way the system works. I hope the editors who were invloved with this matter will come forward (BOTH OF YOU) and explain to me and the rest of the class how this happened. Then give me about 1,300,000,000 points.

Sploofus Editor
Sploofernatural (Editor)  
Tue, 17th Feb '09 9:21 PM

The first editor misread the log when responding to your ticket. Sorry for the confusion.

knerd
Knerd  (Level: 99.0 - Posts: 1141)
Tue, 17th Feb '09 9:38 PM

Foul!

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Tue, 17th Feb '09 9:41 PM

Good answer !! My question is how or why does an editor read something not really addressed to them. What if the original writer of my support ticket gave me all the points that were involved in my wager. Would you PM me and say "Sorry Billy,
we gotta take them back. IMHO when two editors come up with two different answers, the player should be credited with
a correct answer because of the discrepancy.

Sploofus Editor
(Editor)  
Tue, 17th Feb '09 9:42 PM

I am the second editor. I was quite plain in my answer to you. When we check on your TQOTDs we see at least the first part of the question, the answer you selected, and whether or not it was correct.

Without revealing the question (so as not to benefit others later), your question asked about a famous director, and which movie won him the Academy Award. You selected the wrong movie. Pure and simple. In my answer, I gave you the title of the correct movie.

I cannot imagine why you are questioning this. Look it up. I did. It is very easy to find the answer. You answered the question wrong. We all do, from time to time. And we lose points.

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Tue, 17th Feb '09 9:47 PM

No you weren't quite clear or I wouldn't be complaining. This is like an umpire in baseball changing a ball to a strike. I don't know why you had to explain the question and what it was about, I didn't.

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Tue, 17th Feb '09 10:07 PM

It's getting late here, time to get some sleep. Maybe the editor who wrote and said I had the right answer will respond to this
inquiry. Catch y'all in the morning.

Sploofus Editor
Sploofizz (Editor)  
Tue, 17th Feb '09 11:05 PM

I was the first editor who answered your original support ticket. I have already written you a personal apology in a PM, before I saw this thread.

For the official and public record: I completely misinterpreted the TQOTD log. I thought it showed the correct answer to the question, but in red because you did not guess the correct answer. So I told you what THAT answer was.

Of course it was the answer you selected, which happened to have been wrong. I looked it up on imdb and on the Oscar website. The answer you chose, which is the answer I saw and told you was correct, was NOT the correct answer.

I humbly apologize for giving you bad information. In my defense, I have to say that no one has ever asked what the right answer to a question is; most people look that up for themselves if they disagree with the TQOTD database, so it never occurred to me to study the answers in the log. In the future I will research the correct answer before I reply to a ST of this nature. I will not make this mistake again.


papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Wed, 18th Feb '09 5:01 AM

Hi Gang, it's almost 4 A.M. and I'm up and shining. Just went to my PM mailbox and I got a few letters of apology but I also received another letter from another fine Editor. This one was from Sploofusionist, and this person gave me another correct answer for the question that started this problem yesterday (It was different from the other two). NOW, that makes it three correct answers from three different editors for one question. Where is my friend Smoke when I need her ?? She seems to be the only player I know who could help me out. I think that in this case, three wrongs don't make a right and I should get the
1,300,000,000 points I played for.

collioure
Collioure  (Level: 105.1 - Posts: 9952)
Wed, 18th Feb '09 6:14 AM

Let's not jump on the editors.

In my experience they are timely and on point

but like us they're human too.

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Wed, 18th Feb '09 6:23 AM

Sploofinder and the rest of the editors. Too bad a lot of the old players have left so they could read this stuff I am getting for a truly legitimate complaint, regardless if I answered wrong or not. THREE of you came up with different answers for one question. No matter what I say, you all look a little embarassing to the rest of the remaining membership. I haven't bothered anyone in quite awhile about any TQOTD , categories or accuracy of the questions. You all are admitting you are wrong but I have to lose my points. You didn't even say it was a glitch that we all have to live with. Speaking of glitches, "WHERE IS JUSTIN ???". His input would be interesting. BTW, sorry I was a little short to take advantage of 30% off Platinum renewal.
Try a St. Patrick's Day promo, maybe that'll work. In all fairness to me and all mankind, I think I should at least get my wager and Level points back and a retake on the question. TTFN

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Wed, 18th Feb '09 6:29 AM

Collioure, I don't think your experiences aren't quite as timely or pointed as mine have been. I tried to PM you but you seem to be a little blocked.

collioure
Collioure  (Level: 105.1 - Posts: 9952)
Wed, 18th Feb '09 6:36 AM

Blocked? I don't think so.

But perhaps I respect and sympathize with the editors more than do you.

It seems you answered the question incorrectly.

So what's the problem?

I think I have had only two real disappointments here in 5 months. They concerned stubborn authors who refused to correct their quizzes.

BTW I got here via a reference to a hilarious quiz about the pathetic Chicago Cubs.

maurlin
Maurlin  (Level: 213.5 - Posts: 2672)
Wed, 18th Feb '09 6:58 AM

I can certainly understand PMB's frustration. Three times in the last week I have answered my TQOTD quickly and watched the timer continue down to 0. I then get an Error message. The first time I sent in both a Support Ticket and a Bug Report, not knowing whether my answer was correct or wrong. An editor responded quickly saying I had gotten the answer correct...no harm, no foul. No other editor came in to check the correctness of the first editor's message. The second and third time it happened I had checked before hand to see whether my level would go up or remain the same after the error message. On those times I just sent in a Bug Report.

The problem obviously hasn't been fixed, and since that very nice "I'm back" from Justin about a month ago he has not reappeared. I have gotten no Bug Report response, and it appears that the problem is a regular occurrence.

jank0614
Jank0614  (Level: 67.1 - Posts: 4597)
Wed, 18th Feb '09 7:04 AM

Thanks for letting us know. Sounds like now isn't a good time to make important wagers. I have a vocab question waiting for a token. I'll change my strategery.

bigbird
Bigbird  (Level: 239.8 - Posts: 3302)
Wed, 18th Feb '09 7:14 AM

Linda - I wager quite regularly, and have not had a problem. Sure, sometimes I get them wrong, but it is not Sploofus' fault! LOL I have had timer problems where it looks like the timer counter is going to hit bottom, and then the message comes back that it took 7.2 seconds for me to answer the question - or something like that. So, it appears to me that the graphic of the timer is what is out of whack, and not the timer itself. I think the times are being recorded accurately, they just don't appear to us to be accurate - if you follow that.

And I've never had a response from a Bug Report. Ever. Support Tickets are definitely the way to go.

Sploofus Editor
Sploofizz (Editor)  
Wed, 18th Feb '09 7:40 AM

Bill,
You answered incorrectly in 17 seconds. There was no glitch involved in this one.

I already told you the first answer I gave you as correct was merely parroting the answer you chose. It was the incorrect answer and I apologized (twice) for misleading you.

If you want to know the correct answer there is an enormous resource at your fingertips. Regardless of what anyone else tells you should or could have been a right answer, the one you chose was not correct.

There is absolutely no reason to return any points or tokens when you chose the wrong answer.

I'm sorry you feel like the editors owe you something for the mistakes made in handling your Support Ticket, but the bottom line remains the same: you answered the question incorrectly.




papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Wed, 18th Feb '09 8:54 AM

Fizzy, It sounds a little like Snooker and German aircraft carriers to me.

caramel1
Caramel1  (Level: 128.4 - Posts: 21605)
Wed, 18th Feb '09 10:25 AM

I am also frustrated but for a different reason. Know Justin popped his head in and added a featured and a promo for Valentine's Day gifts of Gold or Platinum. My issue is that I continue to get Music and Musician questions and wonder when and IF Justin is going to add back the opt out of category option. If he doesn't intend to do it then those who had the opt out option which was available in 1.0 and carried over for current members to 2.0, will continue to have the edge over folks who joined after 2.0 was in place for everyone. Saying it here and hopefully will get an answer other than the one I get on a support ticket that it is "ON Justin's TO do List" LInda

1mks
1mks  (Level: 211.2 - Posts: 5888)
Wed, 18th Feb '09 10:50 AM

I dislike the fact that the editors are catching all the flack for a delightful site that needs a lot of maintenance that it seems can only be done by the ever absent owner. Someone needs to put out an APB on Justin.

caramel1
Caramel1  (Level: 128.4 - Posts: 21605)
Wed, 18th Feb '09 10:53 AM

Marsha, that was my point, thanks, Linda

luvnmexsun
Luvnmexsun  (Level: 147.4 - Posts: 711)
Wed, 18th Feb '09 11:34 AM

I'm trying to understand your point of view Papermanbill.

Is your indignation due to life experience? I mean, if the bank gives you misinformation about your balance, do you get to keep the money? (Happened to me, but they charged me the difference when they caught their error. If so, I want the name of your bank and I'll change my account).

Or did a salesman give you the wrong information on a product, and the store made it good by replacing it with what you wanted? Again, give me the name, I haven't known of such a place.

Or the IRS make good on its error, and even, gasp, apologize?

I don't know how you can expect what you are asking. Its my understanding that editors can't see questions they haven't written, therefore can't even edit them. I think that's a good policy. You answered the question wrong. You were given an apology and explanation of the misinformation you received, but you answered the question wrong. I don't get it.

Sun

felix
Felix  (Level: 109.3 - Posts: 2500)
Wed, 18th Feb '09 12:15 PM

Will someone please write a Moth quiz and end this madness now?

tuzilla
Tuzilla  (Level: 134.2 - Posts: 3779)
Wed, 18th Feb '09 12:24 PM

I already did, you can find it by searching on moth. But, maybe it is time for a new one.

bbear
Bbear  (Level: 161.7 - Posts: 2301)
Wed, 18th Feb '09 12:41 PM

What do moth balls smell like?

I don't know; it is too hard to pull their little legs apart to find out.

Chill, Bill. I have a couple of million extra points if you want them. I was saving for the bowling bag but am willing to share.



papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Wed, 18th Feb '09 1:53 PM

Mr. Indignation has just returned home after a morning up in Chicago's lovely Englewood district, I am respected and treated fairly up there. I have decided that I am not going to waste my time with a bunch of people who seem to think there is something wrong with my very legitimate complaint. If you are really a curious Sploofer, PM me and I will send you the PM's and support tickets I received. I have to give some of you credit for supporting the Sploofus staff, I must be a pain to read.
Anyone who can except three different answers for one question and then loses their wager (right or wrong) isn't as smart as I am. By the way, I like the smell of moth balls.

collioure
Collioure  (Level: 105.1 - Posts: 9952)
Wed, 18th Feb '09 2:02 PM

Sun, on one occasion I had the IRS apologize to me. It took two meetings but it did happen.

However, they refused to pay interest on the payment demanded that the young agent had left uncashed in her desk.

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Wed, 18th Feb '09 7:14 PM

Hey Coulliere,

Are you near Marseilles or Toulon ?? I was there in the 60's. Nice and Cannes were great, too.

chickfbref1
Chickfbref1  (Level: 120.7 - Posts: 2012)
Wed, 18th Feb '09 7:42 PM

Collioure...I have tried to keep my opinion about you secret, but now I must declare you ENEMY #1...HOW DARE you call my Cubs pathetic? That right is reserved for those still living in Chicago and actually paying money to see them choke in the playoffs. No wonder I hate the French.

Bill, I hope you lose all your points, that way you can't ever challenge me again.

Sploofizz is a pain in the posterior.

There...that about covers it.

HRH...Me.

collioure
Collioure  (Level: 105.1 - Posts: 9952)
Wed, 18th Feb '09 7:56 PM

No, Bill, I am closer to Barcelona.

HRH, if it makes you feel any better, my two sons are also fans of the pathetic Cubs. Grandsons too, even the ones in California.

I presume you have taken this quiz http://www.sploofus.com/my_history_view.sp?qID=82155

allena
Allena  (Level: 256.0 - Posts: 1393)
Wed, 18th Feb '09 10:55 PM

1mks nailed it. The editors can not change, fix or even select the questions let alone the answers. Justin is totally in charge of TQOTD, the most popular site on Sploofus. Now, think about how much responsiblilty you take when you have gastritis. Can you keep from throwing up? The only choice you have is where!

smoke
Smoke  (Level: 96.7 - Posts: 12009)
Thu, 19th Feb '09 1:34 PM

What the hell have I got to do with it? Until this morning I hadn't been here in a week, and a peaceful week it was too. You certainly didn't appreciate my opinion last time I offered, you only like me when I agree with you, but since you asked, it sounds to me like you missed another question.

Man up, dude.

collioure
Collioure  (Level: 105.1 - Posts: 9952)
Thu, 19th Feb '09 1:48 PM

And, Bill, I am very near Collioure, a magical little port on the gorgeous Vermilion Coast where the Impressionists painted.

debbie1957
Debbie1957  (Level: 45.7 - Posts: 402)
Thu, 19th Feb '09 2:25 PM

Bill, you have way too much time on your hands.



papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Thu, 19th Feb '09 5:44 PM

Donna, pro or con, your help is always appreciated. Why didn't you get rid of the rain Sunday ?? Just checked your profile, you are doing a great job with points at the Level you are at. wtg

smoke
Smoke  (Level: 96.7 - Posts: 12009)
Thu, 19th Feb '09 7:02 PM

Thank you. I've been very fortunate with my tokens.


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