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4getful1  (Level: 184.9 - Posts: 3078)
Tue, 30th Jun '09 8:53 PM


Very good, fun puzzle ---- and oh, so very true!


Lodi  (Level: 107.5 - Posts: 2144)
Tue, 30th Jun '09 9:11 PM

I'm sensing this is going to be a long thread once the WP is over so we can start bitching about the topic.

Fun puzzle!

Koota  (Level: 189.1 - Posts: 2120)
Tue, 30th Jun '09 9:23 PM

Agreed that it was a good puzzle. It did hit close to home!

Lodi was faster than me again. Gotta work on my speed rounds.

Sandracam  (Level: 149.3 - Posts: 4190)
Tue, 30th Jun '09 9:44 PM

puzzle was well written, but upsetting, on so many levels.

Bbear  (Level: 168.0 - Posts: 2291)
Tue, 30th Jun '09 11:00 PM

Challenging, and full of too many disturbing truths about our society. Good one.

Bleepy  (Level: 149.0 - Posts: 626)
Wed, 1st Jul '09 12:06 AM

Loved it!

Virtus  (Level: 171.0 - Posts: 2495)
Wed, 1st Jul '09 12:56 AM

Sad but true. Great puzzles even if it was depressing.

Salzypat  (Level: 162.6 - Posts: 5425)
Wed, 1st Jul '09 2:32 AM

I didn't take it too seriously - it was just a good puzzle. Thanks for a fun puzzle.

Caramel1  (Level: 136.2 - Posts: 21613)
Wed, 1st Jul '09 4:02 AM

Clevercloggs  (Level: 27.4 - Posts: 1246)
Wed, 1st Jul '09 5:19 AM

I liked it more than it liked me...........;$

Collioure  (Level: 115.2 - Posts: 9952)
Wed, 1st Jul '09 7:05 AM

Nice puzzle

from Al or Jim?

Correctly predicted my rank when I finished.

Sploofus Editor
Sploofishy (Editor)  
Wed, 1st Jul '09 12:15 PM

Burger King, the original inspiration for this WP, did it again today. I went through the drive thru to pick my wife up some breakfast. They had already switched over to the lunch menu, but it was still before the cut off time for breakfast. I knew I was in dicey territory because last time I ordered I asked for "the medium coffee, not the big one, but the actual medium sized coffee." I then received the largest-sized coffee, which they call 'the medium' even though there is nothing larger than it.

So this time, in an attempt to make it clearer, I said that I wanted the "middle-sized coffee", adding "whatever the middle-sized coffee is called - what is it 'the small'?" This time I was given the smallest, what they call 'the morning'. The elusive middle-sized coffee, which they do call 'the small', is apparently so valuable that they do everything in their power to pour more or less than the desired amount.

Tuzilla  (Level: 146.5 - Posts: 3845)
Wed, 1st Jul '09 12:23 PM

This is just the tip of the tip of the tip of an iceberg. We could probably do new versions of this WP twice a day until this time next year. Talk about opening a huge can of worms. Good one.

Lodi  (Level: 107.5 - Posts: 2144)
Wed, 1st Jul '09 12:38 PM

I agree. Now that its over, let the festivities begin!

Oh, and to quote Joe Pesci from the Lethal Weapon movies: "The f*** you at the drive-thru!"

I love the places that charge you to make a payment. I remember one time, before JC Penney went electronic, I called to make a payment over the phone. They told me they couldn't do that until my payment was late. I said, my payment is due today. You won't take it today, but you will tomorrow? They said yes, that was how it worked. I immediately drove into the local JC Penney, paid my balance in full, and closed my account. It didn't help that it was some foreign dude.

My kids had tracfone accounts. When my daughter bought herself a new phone, I tried to transfer the minutes & number online, as indicated on the website. It wouldn't let me do it. I had to call. I got a woman from Central America. She asked me how many minutes I was transferring. I said all of them. She wanted to know how many was on the old phone. I said I didn't know, approximately 300. So she came back on and said she had permission to transfer 300 minutes to the new phone. Needless to say, I made her go back repeatedly to find out how many minute I actually had. It took a half an hour to finally get all the minutes transferred. We were also supposed to get 20 extra minutes for activating the phone. She told me that was only if you used the web but we didn't get it if we called. I had to argue that it wasn't my fault their GD website didn't work. I finally got the extra 20 minutes but I told her it was the last time I would be using tracfone. I've already transferred my son to my plan and as soon as my daughter's minutes run out, she'll be transferred as well.

Buncha crooks.

Sploofus Editor
Sploofishy (Editor)  
Wed, 1st Jul '09 6:15 PM

I despise all of the telecom companies. I used to sell Sprint and Nextel at the camera store I used to manage and hated every second that I had to deal with anything that had to do with them. I had a never ending battle with Sprint because they kept overcharging me for a phone I rarely used when I was supposed to be on the employee plan. What I never could figure out is why they would think that I, or anyone else in my position, would ever sell a phone for them when they jerked us all around like that?

Recently, I was overjoyed to dump my last phone company ever. I installed a MagicJack which is $20 per year to use. It also provides better quality sound than the Verizon land line that we had. It has a few quirks, but I can live with those for the $900 I'll save per year!

Bigbird  (Level: 250.3 - Posts: 3349)
Wed, 1st Jul '09 6:24 PM

For the coffee -- you need to ask by ounces. Medium coffee is usually 12 oz. I've never gotten coffee at Burger King, and don't know what their cups hold, but just ask for the 12 oz size.

Collioure  (Level: 115.2 - Posts: 9952)
Wed, 1st Jul '09 6:26 PM

Here in France it's virtually impossible to call one's bank. You can try a email from their website and you may get an answer in a few days suggesting you make an appointment.

This is a country where the merchant, not the customer, is always right.

When things get out of hand, I do write to chief executives, and over here it's not easy to get someone to cough up their name. I found one on the net three months ago and just as I was about to call its quits with satellite TV for a 3rd and final time, a check for 150€ arrived in the mail.

Kaufman  (Level: 269.9 - Posts: 3941)
Wed, 1st Jul '09 6:31 PM

I must ask the creator of the puzzle what was meant by paying to pay your bills?

Sploofus Editor
Sploofishy (Editor)  
Wed, 1st Jul '09 6:50 PM


For example, to pay the bill our local natural gas company by credit card over the phone or internet incurs a $3.50 convenience fee in addition to the amount due on the bill. To pay by check over the internet or phone costs $5.00 more. To pay by cash or check at one of their authorized payment centers (usually hidden in the back of a run down Kmart) costs a $1 extra.

I think it would only be fair if we are allowed to bill them for getting the payments to them in an efficient manner.

Bushyfox  (Level: 174.4 - Posts: 2402)
Wed, 1st Jul '09 6:53 PM

I was disgusted to be informed that I must pay a fee of $80.00 to finalize an account.
I had made all the car payments on time, and was pleased to make the last $371.45 payment..however, I was NOT pleased when told of the closing fee!
I told them I refused to pay that $80.00, and was then informed that the car would forever be classed as "encumbered", and I would be unable to legally sell it till I paid that fee.

I was not abusive, nor was I rude...............but I was LOUD in my response. Everyone in that bank heard me say that I would NOT deal with that company ever again, and that I would tell anyone/everyone about the extortion, the stand-over tactics and the money-grabbing greed of the company.

Aussies...recognize the name of St. George Bank, and be warned.


Sploofus Editor
Sploofishy (Editor)  
Wed, 1st Jul '09 7:10 PM

Good for you! I've had a couple of those encounters as well. One, embarrassingly enough, at the happiest bank on Earth, the Disney Credit Union. Banks were the only form of company to make the WP twice - they deserve a whole puzzle though...

Tuzilla  (Level: 146.5 - Posts: 3845)
Wed, 1st Jul '09 7:13 PM

Many years ago I had Hartford insurance on my van. I had it equipped with a first class, fancy CB radio (I said many moons ago). One night a thief broke a window, stole my golf clubs and the CB radio. I turned in a claim, and got the money for the golf clubs, but they said they had quit covering CB radios unless I had purchased a special rider to the policy...bull cookies I contacted my dad, and we got hold of a person he knew at the insurance commission. His friend called Hartford. He asked how they had informed people. They said a letter. He asked if it was possible for a letter to get lost. They said...well...yes. He said pay up. A couple weeks later I got a letter canceling my insurance because I was a problem customer. I went back to the guy at the insurance commission and asked if that was legal. He said NO, and made another phone call. A few days later I got a letter from Hartford apologizing for the misunderstanding and telling me what a valued customer I was, blah, blah, blah. I sent then back a letter saying that now that they know they cannot screw me out of the money for my radio, and they could not cancel me because I made a claim, I had something else for them to know...I CAN cancel you. And that is the last day I had Hartford insurance.

Sploofus Editor
Sploofishy (Editor)  
Wed, 1st Jul '09 7:16 PM

I think your method would work, Alice, at a place like Starbucks where they have those annoying sizes Tall, Grande and Venti or whatever. At B.K., I doubt the cashiers know what sizes correspond to what cup capacity. They are just looking at keys on the register. That's why I was hoping saying "the middle one" would work.

Caramel1  (Level: 136.2 - Posts: 21613)
Wed, 1st Jul '09 7:17 PM

OMG thanks, Steve, that is my car insurer-never had a claim so didn't know it could be a problem

Bbear  (Level: 168.0 - Posts: 2291)
Wed, 1st Jul '09 7:18 PM

My daughter's Verizon phone was stolen at a Mardi Gras parade a number of years back and she went to Verizon and got another one. When her two-year contract with Verizon was up I put her on my T-Mobile plan but was informed by Verizon that she had another 14 months left on her contract, as they "automatically" renew for another two year when someone "upgrades" their phone.

This had squat to do with her getting a new phone only because her old one was stolen.

I refused to pay the 250.00 early closing fee and it went to collection about five years ago. GAD I HATE THOSE PEOPLE!! it has now gone through no less than seven collection agencies, and now I just laugh when they call.


Sploofus Editor
Sploofishy (Editor)  
Thu, 2nd Jul '09 12:56 PM

Yep, I hate Verizon, too. I had been complaining to the them for months and months that their $49 dollar plan that we signed up for actually costs $80. They continually came up with lame excuses for what caused this major discrepancy. So, when I learned about the MagicJack, I was only too happy to give them the old heave ho.

The realization that their terrible customer service actually hurts their company will come too late for the big telecom companies. People will increasingly be willing to jump to new companies and technologies to get away from them.

Lodi  (Level: 107.5 - Posts: 2144)
Thu, 2nd Jul '09 1:20 PM

I did. I bailed on Verizon. I still getting the please come back letters. I just toss them.

Kaufman  (Level: 269.9 - Posts: 3941)
Thu, 2nd Jul '09 5:30 PM

Okay, this one is minor in the scope of some of these, but it happened to me today, and it might be worth a laugh.

Picture this. You call one of those customer service lines, and go through about five minutes of automated menus before you find your way into the queue to talk to a real human. You get one of those "All operators are busy, please stand by" messages, and then it throws you to the muzak.

Now, to keep a customer happy, you probably want them not to feel like they've been on hold too long, so what's about the worst thing you could play on the second day of July? That's right, THE NUTCRACKER SUITE! Is it December already? Have I been iced for five months?

Asdibbens  (Level: 159.4 - Posts: 423)
Thu, 2nd Jul '09 6:51 PM

They're just celebrating Christmas in July.

I wonder if any company has ever used "Hold On" by Kansas -

Hold on, Baby Hold on
'Cause it's closer than you think
And you're standing on the brink
Hold on, Baby Hold on
'Cause there's something on the way...

Suzer22  (Level: 166.3 - Posts: 1982)
Thu, 2nd Jul '09 6:52 PM

A friend of mine had to rent a car for a month. He got a monthly rate that was decent. But when he went to return the car, he was one day early and they tried to charge him an extra $900. For returning the car early! SHEESH! He just went home and returned the car the next day, but what a ridiculous hassle.

Often these bits of stupidity are because some programmer who never deals with customers set it up on the computer system and the teenager who actual has to handle the deal has no way to override what the computer tells him he has to do.

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