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polyanna678
Polyanna678  (Level: 17.2 - Posts: 12)
Sun, 11th Sep '05 8:30 AM

SUPPORT TICKETS

Has anyone had any replies to support tickets, I posted one 2 days ago and have updated it twice concerning wordround problem but still no reply.

tuzilla
Tuzilla  (Level: 134.0 - Posts: 3778)
Sun, 11th Sep '05 8:40 AM

I have posted 8 or 9 support tickets over time since they started tracking them the way they currently do it. All of them were handled, some quickly, some less quickly.

polyanna678
Polyanna678  (Level: 17.2 - Posts: 12)
Sun, 11th Sep '05 9:03 AM

I was starting to wonder if Sploofus was away on his holidays.

muse
Muse  (Level: 22.7 - Posts: 52)
Sun, 11th Sep '05 9:41 AM

Ditto, I also posted one a couple of days ago as yet no response.

action23
Action23  (Level: 113.6 - Posts: 180)
Mon, 12th Sep '05 6:56 AM

good post...having a similar issue on a support ticket submitted last week....still awaiting response.

action23

aquamar
Aquamar  (Level: 179.0 - Posts: 909)
Tue, 13th Sep '05 2:00 AM

I have posted at least five and have gotten a reply to all. Some quickly and some slower than I would have liked but overall Sploofus gets a B on replies from me.

Cathy

cal10892
Cal10892  (Level: 40.2 - Posts: 35)
Tue, 13th Sep '05 1:00 PM

I posted a support ticket on the 8th, about a problem with showdowns, that was just replied to today. The reply? This ticket is closed, showdowns are run nightly, and working fine at this time. Absolutely no attempt to answer my question or explain the problem, like the problem never exsisted. Needless to say, I was disappointed.
Carol


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