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goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Tue, 17th Nov '09 8:35 AM

COMPUTER SAVVY SPLOOFUSER HELP

At work I need to slick my computer and reload Windows XP. I hit the F12 and it loads for about a minute, then I get to the window that asks me to replace or repair. To replace I am to hit 'enter' but nothing happens when I hit the button. Any help would be appreciated, I don' t like sitting at the reception computer.

felix
Felix  (Level: 109.3 - Posts: 2500)
Tue, 17th Nov '09 8:38 AM

Purchase a Mac. All I'm sayin'...............

goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Tue, 17th Nov '09 8:43 AM

If it was mine I might, but its at work. They look to me for computer stuff and normally I have no problems....but reloading is another animal because I DONT KNOW ANYTHING ABOUT IT!

lodi
Lodi  (Level: 98.8 - Posts: 2144)
Tue, 17th Nov '09 9:33 AM

Hi Sheral. I'm going to be home this morning for a while (a guy abandoned his horse at our property this summer and I have the brand inspector coming out to do some paperwork to declare him legally abandoned). If you don't have an answer by the time I get to work, I'll corner our I.T. guy and get back to you. I'm sure he can answer this in about 10 seconds. In fact, I'll email him your post and hopefully get an answer faster. Keep in mind its only 6:30 a.m. here so it will be a while. Hang in there!

bigbird
Bigbird  (Level: 239.8 - Posts: 3302)
Tue, 17th Nov '09 9:36 AM

Sorry, another Mac person here.

goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Tue, 17th Nov '09 11:13 AM

Lodi, Thank you so much, I appreciate your help. I hate this desk! LOL!

lodi
Lodi  (Level: 98.8 - Posts: 2144)
Tue, 17th Nov '09 11:36 AM

Still waiting to hear back from our computer guy. He strolls in whenever he feels like it. If he didn't make me laugh all the time, I could get seriously annoyed with him.

goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Tue, 17th Nov '09 4:30 PM

Nothing yet? Anyone else? I know there are more computer people here....where are you?

felix
Felix  (Level: 109.3 - Posts: 2500)
Tue, 17th Nov '09 4:44 PM

Mitchy is the tech guru!

kimoira
Kimoira  (Level: 202.2 - Posts: 1190)
Tue, 17th Nov '09 5:49 PM

And I thought people dropping off kittens were a problem...

alvandy
Alvandy  (Level: 229.7 - Posts: 7573)
Tue, 17th Nov '09 5:52 PM

This is a response from my son, who graduated from Computer Technical Institute .He now works for our local Comcast cable tv company in customer tech support.

Here is his answer. It sounds risky- back up data to be sure.

Al

==========================================

Depends. If she has the disc or has a partition with the setup on it, they can reboot the pc, press F8, and follow the prompts to re-image the drive back to factory default. NOTE: All data will be lost and unrecoverable, so save any important data on a thumb drive, external drive, or burn onto a CD or DVD before undertaking.



mitchy
Mitchy  (Level: 130.7 - Posts: 964)
Tue, 17th Nov '09 6:20 PM

Will It Start In SAFE MODE?

mitchy
Mitchy  (Level: 130.7 - Posts: 964)
Tue, 17th Nov '09 6:21 PM

BRB!

mitchy
Mitchy  (Level: 130.7 - Posts: 964)
Tue, 17th Nov '09 6:50 PM

Lets try and see ok! Turn the computer on as soon as you do, steady hit the F8 key don't stop (you might hear beeps from the comp) but keep tapping F8 UNTIL A SCREEN COMES UP THAT SAYS: WINDOWS ADVANCED OPTIONS MENU. (Your mouse will not work so use the up & down keys on your keyboard).next You will see this,
PLEASE SELECT AN OPTION:

SAFE MODE
SAFE MODE WITH NETWORKING
SAFEMODE WITH COMMAND PROMPT
ENABLE BOOT LOGGING
ENABLE VGA
LAST KNOWN GOOD CONFIGURATION (your most recent settings that worked)
scroll down to this option, then hit enter & enter again your computer will restart.
If this doesnt work repeat the steps but stop at SAFE MODE and enter enter. Let me know I have some other things we can try ok!
Good Luck!
Don't forget to let me know something ok!
Michelle aka Mitchy



lodi
Lodi  (Level: 98.8 - Posts: 2144)
Tue, 17th Nov '09 6:51 PM

Here's what the computer guy says:

Typically

1. Press F12 to get the boot screen
2. Boot from CD
3. The CD will prompt "press any key to boot from CD". Do that
4. Windows setup will start. The usual: F8 to accept the license, then setup will look for existing installs. It should find one on C:.
5. You select the install on C: and Windows warns you about overwriting it or something like that.
6. THEN you get a prompt of R to repair. That's the ticket.

At step 4, setup may not find a hard drive. That happens if you have a SATA hard drive. In that case, you need to make an F6 floppy from Intel (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17883&lang=eng)

The Windows XP CD does not have support for SATA boot drives. You have to make a floppy using the link from Intel.
1. At step 4, look for a prompt “Press F6 for additional storage drivers” or similar.
2. Press F6. The setup may not react immediately, but later it will ask for the floppy. Follow the prompts on screen
3. Leave the floppy in the drive through most of the setup. You will hear the PC access the floppy occasionally.
4. This will load support for SATA boot drives and setup will find your hard drive.


mitchy
Mitchy  (Level: 130.7 - Posts: 964)
Tue, 17th Nov '09 7:09 PM

Floppy? almost obsolete these days. Most new computers dont even have floppy drives. Mine dont. Anyway those instructions are for recent model computers. If you have this on your computer it is called "PC RESTORE" thats great!
BUT this should be a" LAST OPTION" because you will loose all your personal data and EVERYTHING you have installed on your computer! So me personally advise you not to do this just yet --You may not have to ok!



lodi
Lodi  (Level: 98.8 - Posts: 2144)
Tue, 17th Nov '09 7:19 PM

I think he means CD when he says floppy. Old habits die hard.

goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Tue, 17th Nov '09 8:51 PM

That is all so great! Thank you all! My problem is that I get to the screen that says repair, replace, but to replace I have to hit enter and the enter button does nothing. It works up until that screen and then its as if the computer doesn't recognize the keyboard. I don't even get to accept the license because it wont let me hit enter.

To reinstall...hit enter
T repair ...hit R
To do something else hit something else

Enter doesn't work. R doesn't work. Nothing works on that screen.
I am trying to slick it and start with factory sets...but enter won't work. Hope that helps .

sandracam
Sandracam  (Level: 149.3 - Posts: 4190)
Wed, 18th Nov '09 1:46 AM

Newly Mac here and happy about it

goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Wed, 18th Nov '09 12:41 PM

We fixed it! Thank you all for trying to help. I knew I could count on you. The problem had to do with hitting the space bar at a certain point of loading, then all went perfectly. I will be off this front desk as soon as the updates are done.

lodi
Lodi  (Level: 98.8 - Posts: 2144)
Wed, 18th Nov '09 1:23 PM

Good to know. I just checked with Roger again and he said this.

Might be a USB keyboard. Ask her to try a PS/2 keyboard if available, the kind with a round plug.

Also some PCs do a factory reinstall when you press Ctrl+F11 at startup. Just keep tapping Ctrl+F11. Might go into a reinstall.


I hate this kind of stuff. Glad you got it figured out.

goddess28
Goddess28  (Level: 92.6 - Posts: 5236)
Wed, 18th Nov '09 3:26 PM

Only problems now are the font is really small no matter what view I choose, and I lost TABS. I love tabs.


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