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Suzer22  (Level: 165.6 - Posts: 1982)
Tue, 22nd Jun '10 3:59 PM


Anyone use the Vonage phone service? I would love to hear some positive stories about the service (or negative, if that's all you got!)

M48ortal  (Level: 261.7 - Posts: 3826)
Tue, 22nd Jun '10 4:26 PM

A family member got fed up with AT&T and took the Vonage 30-day trial offer. They assumed that after 30 days, Vonage would switch them back, but when they didn't tell Vonage they didn't want to keep them, the got a bill for, I think, around $200. Turned into a real mess.

If you decide to try it, make sure you keep track of dates and if you decide not to stay with them, notify them promptly and within the time limit. Get as much info as possible before you switch. Make a list of questions to ask.

Jerrys  (Level: 198.6 - Posts: 334)
Tue, 22nd Jun '10 7:53 PM

A local chapter of an non-profit I belonged to had it for a while (until the association went out of business). It worked fine and had some advantages. But one big disadvantage was the lack of listing in the yellow pages. I don't know if it was in the white pages or not, but you should check on that.

Calamari  (Level: 12.4 - Posts: 249)
Tue, 22nd Jun '10 9:27 PM

Vonage works for us because it is something like $19 a month for our land line. We're paying extra for FAX capability. We have a land line only because my loving mother of 70 years insists upon it. Dunno why. At any rate, we use our cell phones for everything else, but at least my mother can call my house if she wants to.

Bigbird  (Level: 249.1 - Posts: 3337)
Wed, 23rd Jun '10 7:04 AM

I hated Vonage. We used them for about a year because my daughter had switched to Vonage. Now, I have to say, she likes them well enough.

You cannot beat the cost. Our problem was that from time to time our end of a conversation would go dead. We'd be able to hear the other person just fine, but they couldn't hear us at all. People to whom this had happened before knew to just keep talking because our end would come back to life in between 1-2 minutes. But that time is unacceptable. I would just keep saying things like "I'm really here, and I can hear, la la la la la", and eventually if the other person was really patient, we'd reconnect. But, if they didn't know what was going on they would hang up.

This ridiculousness happened once every few weeks. And it was not our cable connection, because after we quit Vonage we switched to our cable TV company, and have had zero problems for the past couple of years.

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