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deasmom
Deasmom  (Level: 83.7 - Posts: 39)
Wed, 17th Jan '07 9:26 AM

SPLOOFUS YOU HAVE THE WRONG ACCOUNT AS EXPIRING

I apologize for shouting, but I have posted this information a couple of times and also sent numerous player support tickets. The ones sent from my account (Deasmom) were returned, undeliverable, and there has been no reply to the support ticket sent from my daughter's account (Keelinotp.)

My account (Deasmom) was opened Jan 1/06, I have renewed it twice, as Gold. I never received an account expiration notice. Keelin's accout was opened 2/4/06 so she should have another 3 weeks left on her account. However, she received an account expiration warning and now her account is inactive. I do plan to renew, but I want to make sure that her account validity dates are coorect in your records.

Thank you for your attention.

Sploofus Editor
(Editor)  
Wed, 17th Jan '07 9:24 PM

Hi Deasmom, has this now been sorted? If not I'll see if I can prompt something for you.

deasmom
Deasmom  (Level: 83.7 - Posts: 39)
Thu, 18th Jan '07 7:39 AM

Hello, Sploofanote
Thank you, no it has not. Keelinotp's gold status was terminated early. I renewed my gold account on Jan 15.

I appreciate your looking into this. It also occurs to me, if the expiry dates are reversed, I wonder if I will receive an expiry notice on my recently renewed account.

Thanks again.
Deasmom

deasmom
Deasmom  (Level: 83.7 - Posts: 39)
Sun, 21st Jan '07 3:03 AM

Just wanting to kick this question back to the top to see if anyone can help me with any answers. Thank you.

deasmom
Deasmom  (Level: 83.7 - Posts: 39)
Wed, 24th Jan '07 4:48 PM

Thank you very much for correcting the situation!


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