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mskillian
Mskillian  (Level: 65.1 - Posts: 226)
Thu, 14th Jun '07 8:20 AM

QUESTION ABOUT ERROR REPORTS?

Does Mr. Sploofus and the support team see those 'error reports' that pop up when your TQOTD fails through no fault of your own?

I've had this happen many times and am asked to fill out, as thoroughly as possible, the situation at hand when the event occurred. I have done this every time but only when I go back and submit a support ticket do I see any action out of it.

I'm just curious - no putting down the editors or any of that. Just wondering since I've never received a response from an actual error report - I was supposed to receive a response, wasn't I?

Thanks,
Morrie

gypsylady
Gypsylady  (Level: 142.8 - Posts: 6058)
Thu, 14th Jun '07 8:47 AM

The same thing happened to me this week, Morrie. I filled out the error report after trying the QOTD from my command center link, and also from my email link. I thought that was all that was necessary, but didn't receive an answer either. If I find out that it's necessary to send in a support ticket also, I would do that in the future. Good luck with yours.

Marilyn...


Sploofus Editor
Sploofloops (Editor)  
Thu, 14th Jun '07 9:24 AM

The support team (editors) do not see those error reports. Justin does, and he uses those to monitor the workings of the technical side. Please continue to fill those out so the data can be collected for Justin. However, if you encounter an error that we can fix-- a frozen Trivia Question of the Day or Word Puzzle-- please submit a support ticket as well. We will then look into your account, verify that the puzzle or question was locked, and send out a new TQOTD or reset the WP.

As for errors with quizzes (the quiz shows as already having been taken), there is nothing we can do to reset them for you. That is why the error reports can be helpful. Justin can monitor trends in technical problems and hopefully resolve them.

I hope this helps answer your question.



mskillian
Mskillian  (Level: 65.1 - Posts: 226)
Thu, 14th Jun '07 4:40 PM

I think that this needs to be set out a bit clearer then in the error message box that pops up. It led me to believe that Mr Sploofus and the Sploofus team are being notified and that by providing the info I would be receiving a response.

My personal opinion is that it seems redundant to have to fill out two reports about the same incident. Why can't the report that is automatically generated for the error be sent to someone who can fix it as well as keep tabs on it?

hellborne
Hellborne  (Level: 215.0 - Posts: 47)
Sun, 17th Jun '07 7:49 AM

I have reported both ways, recently, and still no response. However, being the optimist that I am, I am still waiting!

Sploofus Editor
Sploofishy (Editor)  
Sun, 17th Jun '07 11:48 AM

Hi Hellborne,

I scanned the support ticket list and didn't see any from you. Could you submit another and I will address it as quickly as possible.

You can use this address to get quickly to a support ticket that we see.

http://www.sploofus.com/login_support.sp?si=55&a=s_f

jespur
Jespur  (Level: 114.2 - Posts: 38)
Wed, 20th Jun '07 7:47 AM

When I read this thread I realized I had also not submitted a support ticket in conjunction with my error reports. I submitted one and it was courteously resolved while I slept- I don't know when the editors sleep, but they ROCK!!!!
Jespur


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