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sblv
Sblv  (Level: 188.6 - Posts: 337)
Thu, 23rd Aug '07 3:10 PM

COULD THIS HAVE HAD MORE PERSONAL TOUCHES ?

My membership has just expired and being too distract with other things, I forgot to renew.

And one day I have recieved this message:

"Your Sploofus Membership has just expired. We hope that you are enjoying Sploofus and will renew your GOLD or PLATINUM membership!
Thank you for your continued support,
Sploofus.com "

This does not feel very much like a family that we think Sploofus is. Too dry, sounds like a note from a phone service carrier or an insurance agency which is trying to keep an old account.

It is just my opinion. Thank you.

gypsylady
Gypsylady  (Level: 142.8 - Posts: 6057)
Thu, 23rd Aug '07 3:36 PM

I have always been fortunate enough to renew mine ahead of time, so have never received that type of note. I thought I had read where Sploofus sends a message prior to the expiration as a reminder. The first note may have been a little warmer, friendlier and not so dry. Maybe you missed it or maybe I just don't know what I'm talking about. I'm sure someone else will have an opinion.

Marilyn...

windbreaker1
Windbreaker1  (Level: 51.6 - Posts: 5)
Fri, 24th Aug '07 9:11 AM

I don't really see a problem. I don't think it really needs to sound like it's coming from our mothers or best friends. This may be a "family" but it is also a web site and with all the other things that are available here I think worrying about a rote expiration notice being unpersonal is at the bottom of the list.

geniuswaitress
Geniuswaitress  (Level: 52.1 - Posts: 381)
Fri, 24th Aug '07 10:52 AM

That's how I feel. Sploofus has a bajillion members, so some functions of the site have to be that way. The personal touches come elsewhere.


missgeorge
Missgeorge  (Level: 63.0 - Posts: 388)
Fri, 24th Aug '07 8:01 PM

I have always gotten a renewal notice. For those sploofusers that have not renewed recently, I was thrilled that we could renew for a year instead of six months.

geophile
Geophile  (Level: 159.4 - Posts: 1521)
Fri, 24th Aug '07 11:56 PM

Oh Simon...we all love you and glad you are here at Sploofus! Now, don't you feel all warm and fuzzy?

Claire


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