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maurlin
Maurlin  (Level: 213.3 - Posts: 2671)
Wed, 27th Feb '08 8:53 AM

PROBLEM WITH SPLOOFUS SUPPORT

I realize nothing can be done at this point, but I'm bummed!
--
On 2/27/08 6:04AM, Maurlin wrote:
I started my WP and on WP3 I got the "Sorry, you can not login to this WordPuzzle more than once" screen. Please reset, if possible. Thanks!

At 02/27/2008 08:03 Sploofus wrote:
Support ticket 5400 has been closed.
Thank you for contacting Sploofus Support.
The puzzle has been re-set. Good luck.

The problem was that it was after 8 AM and too late for me to start the WP.

kaelin
Kaelin  (Level: 49.2 - Posts: 1685)
Wed, 27th Feb '08 9:02 AM

So sorry Maurlin - I had that happen to me a few months back - but had started at 6:30 a.m. CST - I didn't even bother with a support ticket as it was so late - I don't know if there is 24/7 or not especially since the editors are volunteers w/o pay...now when I get a phone call at 3:00 a.m. with a site issue I have to answer it LOL...probably the worst one I ever got was as I was going into my father in law's funeral 2 years ago - there was not a site problem, but someone wanting me to walk me through a problem on their computer - and they were like "well call me as soon as the service is over cause I can't download my email"...well - I digress

Sploofus Editor
Sploofalina (Editor)  
Wed, 27th Feb '08 9:25 AM

Linda, I'm sorry you had the problem. I re-set your puzzle for you, and in all honesty, I wasn't even looking at the time or thinking of which puzzle it was. I saw the ticket answered it and closed it. That happened to be the time I was on and saw it. Perhaps there was no one else on at that point.

allena
Allena  (Level: 255.3 - Posts: 1390)
Wed, 27th Feb '08 10:17 AM

At least you wrote a support ticket. I got the .02 Error screen and sent in a message. Obviously, those messages are not read in any reasonable time and so you lose the TQOTD. I should have known that.

I have found that one of the best parts of sploofus 1.95 has been the support tickets. Normally they work quickly ... especially the easy ones.

maurlin
Maurlin  (Level: 213.3 - Posts: 2671)
Wed, 27th Feb '08 10:30 AM

Sploofina...I appreciate your efforts! Thanks so much for the response.

papermanbill
Papermanbill  (Level: 41.3 - Posts: 1313)
Thu, 28th Feb '08 9:45 PM

Who gives the gem and nugget questions with less than five minutes left in the hour ???

texlewee
Texlewee  (Level: 34.1 - Posts: 601)
Thu, 28th Feb '08 11:18 PM

At least you have had gem and nugget questions. I have NEVER had one.

pafork
Pafork  (Level: 132.0 - Posts: 537)
Fri, 29th Feb '08 4:33 AM

Neither have I.

eesusbejesus
Eesusbejesus  (Level: 75.0 - Posts: 3645)
Fri, 29th Feb '08 8:50 AM

Its weird. I've seen non-paying members with tons of nuggets. They get 2 rounds per hour. I find it discouraging.

bigbird
Bigbird  (Level: 239.4 - Posts: 3300)
Fri, 29th Feb '08 9:35 AM

My record is clean and neat. Never saw a blue or a yellow round. Totally empty.

bushyfox
Bushyfox  (Level: 174.4 - Posts: 2403)
Fri, 29th Feb '08 3:31 PM

...And I am still (Self-Appointed) El Supremo Presidente of the Sploofus Gemless Club.



~Bev

greyghost
Greyghost  (Level: 68.4 - Posts: 640)
Fri, 29th Feb '08 7:39 PM

I have been able to do one puzzle this month,then every letter i put in deleted the previous one,lol.No help yet.


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