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Billkozy  (Level: 291.9 - Posts: 319)
Fri, 13th Jun '08 11:27 AM


Hi everybody-
Can someone tell me how I send in a support ticket? I see that it is not the same as responding in that error window that comes up after a TQOTD.
I wagered a lot of points on a question and the timer and clicked on my answer but the timer just kept counting down.


Sploofus Editor
Sploofernatural (Editor)  
Fri, 13th Jun '08 11:58 AM

In the Your Sploofus Space pulldown, select Player Support.and Online Player Support. Go from there, with as many details as you can provide.

Sploofus Editor
Fri, 13th Jun '08 12:49 PM

I think I sprained my brain sorting out the math, but it should be as correct as possible. Check your IMs for an explanation. Let us know if it looks correct to you.

I am going up to the lounge for a Japanese massage, soak in the Jacuzzi and a few of those rum drinks with the little umbrella.

Heidi  (Level: 36.2 - Posts: 694)
Fri, 13th Jun '08 1:05 PM

The easy way is to return to the "old" Sploofus where it is simple to submit a support ticket. You get answers whether you are a beta tester or not-Linda

Sploofus Editor
Fri, 13th Jun '08 5:12 PM

All support tickets go to the same editors in the same system, 1.0 or 2.0. Neither is better or different than the other.

Now you are really depressed..............Oy!

Rowlanda  (Level: 70.0 - Posts: 2853)
Fri, 13th Jun '08 10:58 PM

I shouted....with glee!!!!
Can't wait for that day
Beta 2....WHeeeeeeeeee

Billkozy  (Level: 291.9 - Posts: 319)
Sat, 14th Jun '08 10:28 AM

Thank you everybody for your responses. It does indeed look like the points have been doled out correctly now. I realize that sometimes with those error windows that one has not necessarily been penalized point-wise but that in fact the points do somehow get awarded.
But in the particular case for which I submitted the support ticket I did notice that I was penalized and that my overall ranking had dropped. So that's when I decided to seek out sending a support ticket. And now, lo and behold all is well again.

Happy ending! (sort of like that massage Sploofusionist [or was it Sploofernatural?] was getting ready for?) LOL. Thank you all again for the explanation, and yes the IM was very very helpful.
Peace to you all,

Zeedee  (Level: 235.6 - Posts: 1088)
Sat, 14th Jun '08 2:15 PM

Sending a support ticket in Beta is no more difficult than in "old" Sploofus. It's just found in a diffent place: click on "Help" at the bottom of a beta page.

Sploofus Editor
Sploofernatural (Editor)  
Sat, 14th Jun '08 2:23 PM

Oh, sure, we editors all look the same to you ...

Eesusbejesus  (Level: 75.0 - Posts: 3640)
Sat, 14th Jun '08 2:27 PM

Yep, blue hat & a question mark.

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